TrackBerry

Guides

Tracking & Notifications

Set up real-time tracking and email notifications for shipment updates.

2 min read

Public Tracking Pages

Every shipment has a public tracking page that can be shared with stakeholders — no login required.

  1. Open a shipment
  2. Copy the tracking URL from the shipment details
  3. Share it with anyone who needs to follow the shipment

The tracking page shows: - Current shipment status - Key shipment details (reference, vessel, origin, destination) - Timeline of status changes

Tracking URL Format

text 
https://trackberry.ag/track/your-org-slug/shipments/SHIPMENT_ID

Email Notifications

Stakeholders can subscribe to shipment updates and receive email notifications automatically.

Subscribing to Updates

Anyone with the tracking link can subscribe:

  1. Visit the public tracking page
  2. Enter their email address
  3. Click Subscribe to updates
  4. Confirm via the confirmation email

What Gets Notified

Subscribers receive emails when:

  • Shipment status changes (processing → ready for review → approved/rejected)
  • New documents are uploaded
  • Check results change
  • Shipment is approved or rejected

Member Notifications

Organization members receive email notifications for important shipment events. These are separate from subscriber notifications and are sent to team members based on their notification preferences.

Alert Events

These events generate alert-style notifications:

Event When It Triggers
ETA Changed The tracking provider reports a revised ETA — shows old and new dates
Shipment Error An error occurs during shipment processing
Email Update An inbound email is classified as Warning or Critical urgency

Notification Events

Event When It Triggers
Shipment Created A new shipment is created (via email or manual upload)
Status Changed Shipment transitions to a new status (e.g., In Transit → Arrived)

Timezone Support

All dates and times in notification emails are displayed in each recipient's local timezone. Set your timezone in Settings to ensure dates appear correctly.

If you haven't set a timezone, dates default to UTC.

Unsubscribing

Every notification email includes an unsubscribe link. Click it to stop receiving updates for that shipment.

Notification Preferences

Organization members can manage their notification preferences in Settings:

  • Toggle alerts on or off (ETA changes, errors, urgent email updates)
  • Toggle notifications on or off (new shipments, status changes)
  • Set your timezone for date formatting in emails
Tags: tracking notifications email subscribers