Privacy Policy
Last updated: January 23, 2026
How we collect, use, and protect your personal data
Contents
Introduction
Trackberry ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our shipment visibility platform (the "Service").
Our role in data protection:
- • Data Controller for personal data we collect directly from you (account information)
- • Data Processor for personal data within shipment documents uploaded by customers
Data We Collect
Account Information
Shipment Data
Usage Data
Legal Basis for Processing
Under the GDPR, we process your personal data based on:
To provide the Service you've subscribed to
To improve our Service and ensure security
For optional features like marketing
To comply with applicable laws
How We Use Your Data
We use your personal data to:
Core platform functionality
AI-powered extraction
Real-time ETA updates
Magic links & shipment alerts
Help when you need it
Make the product better
Prevent fraud and abuse
Data Sharing
We share your data with:
Cloud hosting, email delivery, container tracking APIs
Other members can access shared shipment data
When required by law or to protect our rights
International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA).
When transfers occur outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
Data Retention
We retain your data for as long as needed to provide the Service:
| Data Type | Retention |
|---|---|
|
Account data
|
Until deletion + 30 days |
|
Shipment data
|
3 years after arrival |
|
Audit logs
|
2 years |
Your Rights
Under the GDPR, you have the right to:
Get a copy of your data
Correct inaccurate data
Request data deletion
Limit processing
Export your data
Object to processing
To exercise these rights, contact hello@trackberry.ag
Data Security
We implement appropriate technical and organizational measures to protect your data:
Children's Privacy
The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use after changes become effective constitutes acceptance.
Contact Us
For privacy-related questions or to exercise your rights:
Trackberry
hello@trackberry.agSupervisory Authority
If you are located in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.