Public Tracking Pages

Overview #

Public tracking pages let you share a live view of any shipment with people outside your organization — customers, receivers, freight partners — without requiring them to log in.

Each public tracking page shows real-time status, an interactive map, transport details, and container information. Visitors can subscribe to receive email updates when the shipment status changes.

Enabling Public Tracking #

Public tracking is configured per organization:

1. Go to Settings
2. Under Public Status Page, toggle Enable public status pages on
3. Configure what information is visible:
   • Share documents — Choose which document types are publicly accessible (e.g., Transport Documents, Packing Lists)
   • Show packing summary — Whether to display pallet counts, box totals, and weight information

Once enabled, every shipment gets a public tracking URL that you can share.

What Visitors See #

The public tracking page at /track/your-org/shipments/:id shows:

• Organization name and shipment reference
• Status badge — Current shipment status (Pending, In Transit, Arrived, etc.)
• Live tracking map — Interactive map with route and position (same as the internal tracking view)
• Progress bar — Visual journey progress with departure, transshipment, and arrival points
• Transport details — Origin, destination, ETD, ETA, transport reference, carrier, vessel/flight
• Containers — Container numbers, seal numbers, and individual ETAs (ocean shipments)
• Shared documents — Download links for selected document types
• Packing summary — Produce types, pallet/box counts, and weights (if enabled)

Only shipments with an active status are visible publicly. Draft or pending shipments are not accessible.

Email Subscriptions #

Visitors can subscribe to shipment updates without creating a Trackberry account:

1. On the public tracking page, enter an email address in the Get Updates form
2. A confirmation email is sent to verify the address
3. Click the confirmation link in the email
4. From then on, the subscriber receives email updates when:
   • The shipment status changes
   • The ETA is revised
   • The transport reference is updated

Each notification email includes an unsubscribe link to stop receiving updates.

Sharing the Link #

You can share the public tracking URL directly with anyone. The URL format is:

https://trackberry.ag/track/your-org-slug/shipments/123

Tip: Signed-in members who visit the public tracking URL are automatically redirected to the full internal shipment view (if they have that preference enabled in their settings).

Access Control #

• Public tracking pages only work when Enable public status pages is turned on in organization settings
• Admins control which document types and data sections are visible
• No authentication is required to view the page or subscribe to updates
• Private shipment data (quality checks, audit logs, pallet details beyond the summary) is never exposed on the public page